Agentic AI · Financial Times · Federal Reserve (FED) · Engadget
A report on the benefits of AI was reportedly full of AI hallucinations
Compiled by KHAO Editorial — aggregated from 1 source. See llms.txt for citation guidance.
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It was published by KPMG, one of the world's 'Big Four' accounting firms.
Key facts
- In October last year, KPMG published a report titled Total Experience: Redefining Excellence in the Age of Agentic AI, which was about how companies are using AI to cater to customers' needs
- A total of 28 citations paraphrased titles or added fake components to real sources, while 12 were phrased too vaguely to determine whether they existed
- Sara was a mobile assistant launched in 2023 and not an AI-powered chatbot, and it also didn't have the power to change bookings for passengers
- KPMG also claimed that Swiss multinational investment bank UBS integrated agentic AI across its "investment advisory, risk management and compliance monitoring
Summary
In October last year, KPMG published a report titled Total Experience: Redefining Excellence in the Age of Agentic AI, which was about how companies are using AI to cater to customers' needs. In its report of the investigation, GPTZero said that only five citations out of 45 in the paper accurately pointed to real sources. In addition to the fake or inaccurate citations, the investigators also found that approximately half of the claims in the paper were fake or misattributed. KPMG also claimed that Swiss multinational investment bank UBS integrated agentic AI across its "investment advisory, risk management and compliance monitoring. " In another example, KMPG said that Swiss Federal Railways (SBB) has AI agents that can help passengers plan, book and optimize their trips based on preferences, real-time conditions and carbon impact.