AI Agent · Snowflake · Databricks · The Register
Workday wants a slice of customers' labour budget that its AI agents could replace
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CEO eyes usage-based billing as automation pushes HR software vendor beyond traditional IT spending.
Key facts
- In February, Bhusri returned as CEO, replacing Carl Eschenbach, who stepped down with a lump-sum cash payment of $3.6 million
- Hellermark claimed self-service AI agents had increased resolution rates for common tasks by 25 percent
- Aneel Bhusri, Workday co-founder and CEO, said using AI internally was helping the company grow without a corresponding increase in headcount
- CEO eyes usage-based billing as automation pushes HR software vendor beyond traditional IT spending
Summary
Workday wants customers to fund its AI agents from staffing and outsourcing budgets, not IT spending, as it opens more HR and finance functions to automation. Speaking to investors at its annual conference in Las Vegas, the SaaS slinger said AI productivity gains could allow it to grow with fewer new hires. Customers could face a different cost calculation, however. Chief AI Officer Joel Hellermark told financial analysts that automating work such as HR tasks could expand Workday's market "beyond the software budgets into the labor and services spend," where "customers are spending tens of millions of dollars on outsourcing.