Nation Thailand
KBank Financial Group maps future of trust and digital finance at Money20/20 Asia
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Kasikornbank Financial Conglomerate has reinforced its role as a financial innovation leader at Money20/20 Asia 2026, using the global fintech stage in Bangkok to set out its vision for resilient banking, trusted technology and the next phase of digi
Key facts
- The event, held from April 21-23, 2026, at the Queen Sirikit National Convention Centre, brought together senior executives from across the financial and technology sectors at a time when volatility has become part of the new normal for
- Today, however, Thailand faces a more complex backdrop, with combined household, public and private debt amounting to around 250% of GDP, while economic growth has remained below 3% for an extended period.
- KBank uses AI to help staff make faster and more accurate decisions, particularly by handling repetitive tasks and general transactions, which account for more than 90% of routine work.
- This allows specialist employees to spend more time on highly sensitive customer cases, which account for the remaining 10%
- Under this approach, 70% is allocated to running the core business, including core banking
- Another 20% goes to innovation that supports the current business, including non-bank services
Summary
The event, held from April 21-23, 2026, at the Queen Sirikit National Convention Centre, brought together senior executives from across the financial and technology sectors at a time when volatility has become part of the new normal for global finance.
For banks, that shift means their role can no longer be limited to taking deposits or extending loans. Amid economic pressure and rapid technological disruption, financial institutions are being pushed to redefine resilience, trust and customer protection for a new era.