Thai Examiner
Thai Airways CEO apologises for ongoing flooding crisis issues with defective carts and delayed flights
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Defective baggage equipment and staff shortages hammer Thai Airways at Suvarnabhumi. CEO Chai Eamsiri apologises as bags from 52 flights remain affected, 34 services are delayed and eight cancelled while two rival handlers operate normally.
Key facts
- Passengers received two ฿400 food vouchers as they waited, while the airline struggled to restore its schedule and clear the mountain of stranded baggage.
- Military personnel join Thai Airways workers as baggage from 52 flights remains stranded at airport
- Bangkok to Munich passengers face a delay exceeding 36 hours with little information at the gate
- Stranded Munich flyer questions 36-hour delay as other Suvarnabhumi operations work normally
- By Tuesday, THAI was still returning luggage from 52 flights after 34 services were delayed Monday
- One Bangkok-Munich traveller was stranded for more than 36 hours without a hotel, her husband told this newspaper
Summary
Thai Airways Chief Executive Officer Chai Eamsiri has apologised as a damaging baggage breakdown spiralled into a fourth day at Suvarnabhumi Airport. Defective baggage carts compounded staff shortages after flooding stopped workers reaching the airport. Yet Suvarnabhumi never closed and its two other ground handlers continued operating normally. By Tuesday, THAI was still returning luggage from 52 flights after 34 services were delayed Monday.
Thai Airways Chief Executive Officer Chai Eamsiri has apologised as defective baggage equipment emerged as a key factor in Suvarnabhumi’s crisis. Flooding initially prevented ground staff from reaching work.